Digital product terms

Last updated: 12 November 2026

These terms cover the NeedleReady App and NeedleTeach sold at needleready.com by NEEDLE READY LTD (company number 17557211), trading as NeedleReady. Our registered office is White House Farm, Cryers Hill Lane, High Wycombe, Bucks, United Kingdom, HP15 6AA. Questions, access problems and cancellation requests: info@NeedleReady.com.

What you are buying

NeedleReady App — £5.99 launch price, paid once. A browser-based preparation and communication tool for adults aged 18 and over, including a 17-question profile and support card/report tools.

NeedleTeach — £39 per learner, paid once. A browser-based education course with eight modules and a 12-question knowledge check. No certificate is included.

These are one-time purchases, with no recurring subscription charge. Check the product and total displayed by Stripe before paying. You need an internet connection and a current web browser to load protected content.

Payment, opening and restoring access

Guest checkout does not require a WordPress account. Enter an email address you can access and keep your Stripe receipt. Access is provided after the website securely verifies payment; a success-page address alone does not unlock a product.

Your browser remembers verified access using an essential cookie. On another device, or after clearing cookies, use Restore access with the email address used at checkout. Recovery uses a private, single-use email link that expires after 48 hours. Do not share that link. If a message does not arrive or access is missing, contact us with the checkout email, product and receipt reference. Never send full card details.

Existing account purchases remain linked to the account used for that purchase. A full refund or payment dispute can remove access associated with that payment.

Educational use and your saved work

The App supports discussion with a healthcare professional. Its questionnaire is unvalidated and does not diagnose, prescribe or predict treatment success. Do not delay urgent care to use it. NeedleTeach completion does not confer clinical authorisation or accredited competence; follow your role, training and local governance.

App answers are not automatically saved to your account or our server. Refreshing or closing clears unsaved answers, so save any card or summary you want to retain. NeedleTeach progress is stored only in the browser you use and does not automatically transfer between devices. The privacy information explains these arrangements.

Cancellation, faults and refunds

Your rights under applicable consumer law remain in place, including rights relating to faulty or misdescribed digital content.

For UK consumers, online digital-content purchases normally have a cancellation period ending 14 days after the day the contract is entered into. Losing that right through immediate digital supply requires legally valid express consent and acknowledgement. Merely opening or using a product is not, by itself, a waiver. Where no valid waiver has been collected, the applicable cancellation right remains.

To cancel, request a refund or report a problem, email info@NeedleReady.com with your purchase email, product and receipt reference and explain your request. We will handle it under the rights that apply to your order. Nothing here limits your statutory rights.